have a healthy roster of high-profile companies that rely on Slack for
their day-to-day communication, and we want to provide them with the
best service possible. Our Customer Experience team&#**Apply on the
website**;s top priority is to make our customers successful and
ensure that their experience using Slack is a pleasant and productive
one.
As a Customer Experience Agent at Slack, you will require a broad
skill set to be successful. Not only will you be directly responsible
for keeping Slack&#**Apply on the website**;s customers happy,
productive, and ensuring they have the best possible experience, but
you will also spend time working with the product development team to
share customer feedback and insights and to test new features before
release to help us build the best possible product for our customers.
Slack has a positive, diverse, and supportive culture?we look for
people who are curious, inventive, and work to be a little better
every single day. In our work together we aim to be smart, humble,
hardworking and, above all, collaborative.
WHAT YOU WILL BE DOING
* Effectively resolve customer enquiries in a considerate, accurate,
and timely manner.
* Compose thoughtful, personalized responses for a variety of
customer requests.
* Triage incoming requests and spot trends in customer issues to
flag for the wider team.
* Empathize with every aspect of the customer experience, putting
customers? needs first.
* Identify prospective customers and work to understand how they can
improve their organization?s performance with Slack
* Identify, reproduce, and document bugs for our engineering teams.
* Work with the product development and QA teams to test new
features and bug fixes and surfacing meaningful customer feedback.
* Make active contributions to help achieve team goals and
successes.
* Contribute to the ongoing learning and success of your team, and
the company, by sharing knowledge through mentorship, collaboration,
and aiding in documentation.
WHAT YOU SHOULD HAVE
* You are fluent in German and English, and you are a strong,
confident, and exacting writer in both languages
* You care deeply, genuinely and passionately about customer support
and about the role it plays in making a customer-centric team
successful.
* You have prior experience in a similar role. You know that every
bit of work you do makes a real difference in making our customers
happy.
* You are a self-motivated, proactive team player with innovative
ideas to inspire customer adoption.
* You understand the web and how it works. You&#**Apply on the
website**;re not necessarily writing and deploying your own
JQuery-based, CSS-heavy responsive sites, but you&#**Apply on the
website**;re also not afraid of the technology.
* You know when something is over your head and are not afraid to
ask for help. You are skilled at explaining technical problems
succinctly and clearly.
* You exhibit diplomacy, tact, and poise under pressure when working
through customer issues.
* You can work with us in our office in Dublin, Ireland.
* You have a post-secondary degree or equivalent professional
experience.
BONUS POINTS
* You have additional fluency in Russian
* You have previously worked with customer support for a web-based
application or in a dynamic startup environment.
At Slack, we consider Customer Experience essential to our success. We
have a healthy roster of high-profile companies that rely on Slack for
their day-to-day communication, and we want to provide them with the
best service possible. Our Customer Experience team&#**Apply on the
website**;s top priority is to make our customers successful and
ensure that their experience using Slack is a pleasant and productive
one.
As a Customer Experience Agent at Slack, you will require a broad
skill set to be successful. Not only will you be directly responsible
for keeping Slack&#**Apply on the website**;s customers happy,
productive, and ensuring they have the best possible experience, but
you will also spend time working with the product development team to
share customer feedback and insights and to test new features before
release to help us build the best possible product for our customers.
Slack has a positive, diverse, and supportive culture?we look for
people who are curious, inventive, and work to be a little better
every single day. In our work together we aim to be smart, humble,
hardworking and, above all, collaborative.
WHAT YOU WILL BE DOING
* Effectively resolve customer enquiries in a considerate, accurate,
and timely manner.
* Compose thoughtful, personalized responses for a variety of
customer requests.
* Triage incoming requests and spot trends in customer issues to
flag for the wider team.
* Empathize with every aspect of the customer experience, putting
customers? needs first.
* Identify prospective customers and work to understand how they can
improve their organization?s performance with Slack
* Identify, reproduce, and document bugs for our engineering teams.
* Work with the product development and QA teams to test new
features and bug fixes and surfacing meaningful customer feedback.
* Make active contributions to help achieve team goals and
successes.
* Contribute to the ongoing learning and success of your team, and
the company, by sharing knowledge through mentorship, collaboration,
and aiding in documentation.
WHAT YOU SHOULD HAVE
* You are fluent in German and English, and you are a strong,
confident, and exacting writer in both languages
* You care deeply, genuinely and passionately about customer support
and about the role it plays in making a customer-centric team
successful.
* You have prior experience in a similar role. You know that every
bit of work you do makes a real difference in making our customers
happy.
* You are a self-motivated, proactive team player with innovative
ideas to inspire customer adoption.
* You understand the web and how it works. You&#**Apply on the
website**;re not necessarily writing and deploying your own
JQuery-based, CSS-heavy responsive sites, but you&#**Apply on the
website**;re also not afraid of the technology.
* You know when something is over your head and are not afraid to
ask for help. You are skilled at explaining technical problems
succinctly and clearly.
* You exhibit diplomacy, tact, and poise under pressure when working
through customer issues.
* You can work with us in our office in Dublin, Ireland.
* You have a post-secondary degree or equivalent professional
experience.
BONUS POINTS
* You have additional fluency in Russian
* You have previously worked with customer support for a web-based
application or in a dynamic startup environment.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
